|
Shipping
Orders placed before noon Pacific time are normally processed same day. Orders of in stock products will also normally ship same day. We will make every attempt possible to accommodate any special requests, either noted at time of order or while your order is being processed.
Orders will only be shipped to your verified credit card billing address, unless other arrangements have been made.
Returns
Most products are available for return within a 30 day time period from receipt of product. Refunds are often not available for custom made/designed products. If you wish to return a product to us for refund, please contact us for an return authorization number and the appropriate shipping address.
Shipping charges are not refundable. Additionally, we will deduct actual shipping costs from all returns that qualified for free outbound shipping.
Cancellation Policy
If you place an order and then desire to cancel the order, please email store@tutu-much.com with your full name, order number and payment method. Please put "ORDER CANCELLATION" in your subject line. The information that you provide us must be identical to the information originally submitted on your order. Please also provide contact information (phone, fax, alternate email) so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order shipped out after, we will gladly refund the complete balance charged not including shipping charges. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total following the return rules stated above.
Contact Info
Please attempt to contact us via the contact us link on the left navigation bar, however if you are unable to contact us via the form, you may email us at store@tutu-mcuh.com, write us at 200 N. Main Ave., Fallbrook, CA 92028 or call us at (760) 7-BALLET (722-5538).
|
|
|
